Helpful Tips When Troubleshooting Bluetooth Connectivity Issues
Tip 01 /
Make sure you are near your phone and have internet or data access.
Tip 02 /
Check to make sure you are not in airplane mode.
Tip 03 /
“Forget” your control unit in the “connected devices” settings on your phone and attempt to re-pair.
Tip 04 /
Restart your phone and Control Unit and attempt to repair. To shut down the Control Unit, hold down the button for approximately three seconds until the LED light goes from bright orange to off. Wait a few seconds and press the button again.
Tip 05 /
If your Control Unit was previously paired with a different device, go into “connected devices” in your settings on the old device and “forget” the control unit.
Tip 06 /
If you are still unable to connect, please report an issue through your app and CIONIC Support will contact you.
User Manual Content
Learn more about bluetooth connection
- Chapter 6: Connecting the CIONIC App (p. 24)
- Chapter 10: Troubleshooting (p. 40)
Still have questions?
Connect with our support team or return to the support homepage.
Mailing Address
1500 Green Hills Rd STE 109b
Scotts Valley, CA 95066
Email Address
support@cionic.com
Phone Number
+1 (888) 481-3724
