Frequently Asked Questions
Using The Sleeve
Can I try the device before ordering?
We do not currently have the option to try the device ahead of purchase. However, the Neural Sleeve comes with our Step Together Guarantee: if it isn't helping you or you're unsatisfied in any way, you can return the sleeve and cancel your remaining monthly payments any time during the 12 months.
What colors does it come in?
As the world's first bionic clothing company we know that the sleeve has to be customized to your needs and express your personality. We are working with an amazing design team and look forward to a big design reveal soon!
How long can the device be used in a day/before the battery needs to be recharged?
Depending on the usage, the battery should last around 8 hours.
How long will the device last?
The Control Unit and the Neural Sleeve can be expected to last several years when well-maintained. The Control Unit has a rechargeable battery that is not removable. Do not attempt to replace the battery. Maintain a routine of daily charging if using the system regularly, and at minimum, once monthly if your system is in storage. Avoid leaving your Control Unit uncharged indefinitely to minimize the risk of decreased battery longevity. Refer to the technical specifications section of the manual for appropriate operating and storage conditions.
Will it help me walk faster?
Individuals may respond differently to wearing the sleeve. In studies we have conducted, some participants have demonstrated an increase in gait speed. Other participants report increased endurance or the ability to walk for longer periods of time or for greater distances.
Can I use two sleeves?
We recommend that you start with one sleeve on the most impacted side.
Is there training?
Yes, we will schedule an online training session with one of our mobility specialists who will walk you through the process of setting up your Neural Sleeve. The mobility specialist will evaluate your walking with the Neural Sleeve and adjust the settings to maximize effectiveness and comfort.
Does it hurt? What does it feel like?
Functional electrical stimulation should not be painful. Some users describe the sensation as a tingling, tapping, buzzing, or pulling in the muscles. The stimulation parameters can be adjusted to find the most comfortable setting for each individual.
What happens if the sleeve stops working? Is there a warranty?
Yes, the Neural Sleeve is covered by a 24 month warranty.
Does my doctor need to use the prescription form provided by CIONIC?
Your doctor may choose to use their own prescription form or the CIONIC prescription form provided. In either case, the prescription can be returned to email@example.com or by fax to 510-426-7572
How many electrodes are included in the first year?
The life of the electrodes varies depending on usage, but we will provide replacements as the electrodes deteriorate throughout the first year under our subscription program.
Does the sleeve get hot?
The sleeve has been built to provide enhanced comfort and breathability—similar to that of a pair of leggings.
Will it interfere with Ampyra?
No, it should not interfere with Ampyra.
Will the sleeve fit if I'm 5 feet tall and 105lbs?
Yes, the Neural Sleeve comes in four sizes (Extra Small, Small, Medium, and Large) to fit different body shapes.
How much space does the app take up on your mobile device?
Slightly over 70MB (requires iOS or Android)
Will the device interfere with hip replacement or femur rods?
There are no contraindications in using the device with unpowered orthopedic implants.
What material is the sleeve made out of?
The Sleeve is built with 2 layers of sport performance fabric (84% Nylon, 16% Lycra®) with integrated electronic components.
Paying For The Sleeve
How do I order the Cionic Neural Sleeve?
Due to incredible demand, the 2022 early adopter Founder’s Program pre-orders have closed. We’ll be opening a new ordering window for Q1 of 2023 in summer of 2022. Our newsletter subscribers will be the first to get access to the ordering window.
Will I own the sleeve after 12 months?
After 12 months, the Neural Sleeve belongs to you. If you are part of the Founder’s Program, you may choose to upgrade to the latest technology and continue on the program or to opt into à la carte electrodes and assessments.
Can I use my FSA/HSA account for the sleeve?
The Neural Sleeve is eligible for payment under FSA/HSA preferred spending accounts. Typically, plans allow both users and their families to apply funds. Plans do vary, so check with your individual provider for details.
Can I return it?
Our Step Together Guarantee means that if the sleeve isn't giving you the assistance you need, you can return the unit and cancel your remaining payments at any time.
Are we covered by insurance/Medicare/Medicaid?
Unfortunately FES devices for mobility, including the Neural Sleeve, are not covered by insurance. CIONIC recognizes how important this is and is working toward this goal. Individuals can submit documentation to their insurance company to request reimbursement, and CIONIC will support these efforts with a Letter of Medical Necessity that can be shared with your medical provider to complete and submit. The Neural Sleeve is eligible for payment under FSA/HSA/HRA preferred spending accounts.
I have more questions, can I speak with someone from CIONIC?
You can use this link to schedule a 30 min session with one of our mobility specialists who will be able to answer all your questions about the product.