Frequently Asked Questions
Using The Sleeve
Can I try the device before ordering?
We do not currently have the option to try the device ahead of purchase. However, the Neural Sleeve comes with our Step Together Guarantee: if it isn't helping you or you're unsatisfied in any way, you can return the sleeve and cancel your remaining monthly payments any time during the 12 months.
What colors does it come in?
The Cionic Neural Sleeve is currently available in two colors - Graphite and Sapphire. Additional colors will be released in the future.
How long can the device be used in a day/before the battery needs to be recharged?
Depending on the usage, the battery should last around 8 hours. Battery life will vary based on individual settings.
How long will the device last?
The Control Unit can be expected to last several years when well-maintained. The Control Unit has a rechargeable battery that is not removable. Do not attempt to replace the battery. Maintain a routine of daily charging if using the system regularly, and at minimum, once monthly if your system is in storage. Avoid leaving your Control Unit uncharged indefinitely to minimize the risk of decreased battery longevity. Refer to the technical specifications section of the manual for appropriate operating and storage conditions.
Will it help me walk faster?
Individuals may respond differently to wearing the sleeve. In studies we have conducted, some participants have demonstrated an increase in gait speed. Other participants report increased endurance or the ability to walk for longer periods of time or for greater distances.
Can I use two sleeves?
We recommend that you start with one sleeve on the most impacted side to confirm the system is a fit for your mobility, but yes, it is possible to wear two Neural Sleeves at once.
Is there training?
Yes, we will schedule an online training session with one of our mobility specialists who will walk you through the process of setting up your Neural Sleeve. The mobility specialist will evaluate your walking with the Neural Sleeve and adjust the settings to maximize effectiveness and comfort.
Does it hurt? What does it feel like?
The functional electrical stimulation should not be painful. Some users describe the sensation as a tingling, tapping, buzzing, or pulling in the muscles. The stimulation parameters can be adjusted to find the most comfortable setting for each individual.
What happens if the sleeve stops working? Is there a warranty?
The Cionic Neural Sleeve carries a one-year warranty, starting from the date of purchase. CIONIC will not provide free repair for malfunctions caused by the following behaviors:
Does my doctor need to use the prescription form provided by CIONIC?
Your doctor may choose to use their own prescription form or the CIONIC prescription form provided. In either case, the prescription can be returned to rx@cionic.com or by fax to 510-426-7572
How many electrodes are included in the first year?
The life of the electrodes varies depending on usage, but we will provide replacements as the electrodes deteriorate throughout the first year under our subscription program.
Does the sleeve get hot?
The sleeve has been built to provide enhanced comfort and breathability—similar to that of a pair of leggings.
How Should I Wear the Neural Sleeve?
The Neural Sleeve can be worn with many different types of clothing, and can be styled visibly with shorts or a skirt, or discreetly underneath pants or a skirt or dress.
Will it interfere with Ampyra?
No, it should not interfere with Ampyra.
Will the sleeve fit my specific body dimensions?
The Neural Sleeve is available in a variety of sizes to fit different body shapes, and taking measurements is part of the ordering process. If there is not currently a size available for your measurements, you can sign up for a waitlist to be notified when your size is available.
How much space does the app take up on your mobile device?
Slightly over 70MB (requires iOS or Android)
Will the device interfere with hip replacement or femur rods?
There are no contraindications in using the device with unpowered orthopedic implants.
What material is the sleeve made out of?
The Sleeve is built with 2 layers of sports performance fabric (84% Nylon, 16% Lycra®) with integrated electronic components.
Is the Neural Sleeve Waterproof? Machine Washable?
The Neural Sleeve is not waterproof, and cannot be washed in a washing machine. The Neural Sleeve is cleaned using a fabric spray.
Paying For The Sleeve
How do I order the Cionic Neural Sleeve and how much does it cost?
Individuals who live in a licensed state and who take the assessment and are determined to be a fit for the product can order directly on the website. There is a $200 non-refundable down payment at the time of purchase so that we can build the Neural Sleeve, followed by $200/month for 12 months starting on delivery ($2,600 in total), which includes the Neural Sleeve, electrode pads, CionicCare, and monthly progress reports. Start here: cionic.com/assessment
What is the licensing requirement, and which states are currently licensed?
As an FDA-cleared Class II medical device, CIONIC needs to obtain the proper licensing in order to distribute Neural Sleeves to each state. The process varies by state, but is underway everywhere. The following 36 states are licensed: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Hawaii, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wyoming
Our team continues to make progress on licensing in all other states, and we will open orders in new states as soon as we receive those licenses.
I Don’t Live in a Licensed State, When Can I Order a Neural Sleeve?
We are working hard at getting licensed in all fifty states. If the Neural Sleeve is a fit for your mobility but your shipping address is in a state that isn’t approved yet, you can join a waitlist to be notified as soon as your state gets approval.
Will I own the sleeve after 12 months and is there an ongoing cost?
After 12 months, the Neural Sleeve belongs to you. You may choose to upgrade to the latest technology or to opt into à la carte electrodes and assessments.
Can I use my FSA/HSA account for the sleeve?
The Neural Sleeve is eligible for payment under FSA/HSA preferred spending accounts. Typically, plans allow both users and their families to apply funds. Plans do vary, so check with your individual provider for details.
Can I return it?
Our Step Together Guarantee means that if the sleeve isn't giving you the assistance you need, you can return the unit and cancel your remaining payments at any time.
Are we covered by insurance/Medicare/Medicaid?
Unfortunately, FES devices for mobility, including the Neural Sleeve, are considered experimental by insurance companies and reimbursement is considered on a case-by-case basis. CIONIC recognizes how important this is and is committed to supporting reimbursement efforts. Individuals can submit documentation to their insurance company to request reimbursement, and CIONIC will support these efforts with a Letter of Medical Necessity that can be shared with your medical provider to complete and submit. The Neural Sleeve is eligible for payment under FSA/HSA/HRA preferred spending accounts.
Other Frequently Asked Questions
Is the Neural Sleeve available outside of the United States?
Currently, we are cleared by the FDA to market and sell the Cionic Neural Sleeve in the United States. A valid prescription from a US-based doctor and US mailing address are required. We are evaluating potential collaborations to expand internationally in the future.
Is the Neural Sleeve available for pediatric use?
Currently, the Cionic Neural Sleeve is indicated for use with adults 22 and over. We will be conducting pediatric trials in the near future and will announce new trials and future availability directly in our newsletter.
Can I travel with the Neural Sleeve?
As an FDA-cleared class II medical device, you can travel with the Neural Sleeve. We can provide documentation for airport security, including an information sheet and copy of your prescription.
I have more questions, can I speak with someone from CIONIC?
Contact reservations@cionic.com with any additional questions and our team will get back to you
