Frequently Asked Questions

Using The Sleeve

Can I try the device before ordering?

We do not currently have the option to try the device ahead of purchase. However, the Neural Sleeve comes with our Step Together Guarantee: if it isn't helping you or you're unsatisfied in any way, you can return the sleeve and cancel your remaining monthly payments any time during the 12 months.

What colors does it come in?

The Cionic Neural Sleeve is currently available in two colors - Graphite and Sapphire. Additional colors will be released next year.

How long can the device be used in a day/before the battery needs to be recharged?

Depending on the usage, the battery should last around 8 hours.

How long will the device last?

The Control Unit can be expected to last several years when well-maintained. The Control Unit has a rechargeable battery that is not removable. Do not attempt to replace the battery. Maintain a routine of daily charging if using the system regularly, and at minimum, once monthly if your system is in storage. Avoid leaving your Control Unit uncharged indefinitely to minimize the risk of decreased battery longevity. Refer to the technical specifications section of the manual for appropriate operating and storage conditions.

Will it help me walk faster?

Individuals may respond differently to wearing the sleeve. In studies we have conducted, some participants have demonstrated an increase in gait speed. Other participants report increased endurance or the ability to walk for longer periods of time or for greater distances.

Can I use two sleeves?

We recommend that you start with one sleeve on the most impacted side.

Is there training?

Yes, we will schedule an online training session with one of our mobility specialists who will walk you through the process of setting up your Neural Sleeve. The mobility specialist will evaluate your walking with the Neural Sleeve and adjust the settings to maximize effectiveness and comfort.

What can I expect during the monthly progress assessments?

During your monthly progress assessments, you will meet with a Mobility Specialist to review your individual progress, re-evaluate your program customization, and ask any other questions you may have about using the Cionic Neural Sleeve.

Does it hurt? What does it feel like?

The functional electrical stimulation should not be painful. Some users describe the sensation as a tingling, tapping, buzzing, or pulling in the muscles. The stimulation parameters can be adjusted to find the most comfortable setting for each individual.

What happens if the sleeve stops working? Is there a warranty?

Cionic Neural Sleeve carries a one-year warranty, starting from the date of purchase. CIONIC will not provide free repair for malfunctions caused by the following behaviors:

Does my doctor need to use the prescription form provided by CIONIC?

Your doctor may choose to use their own prescription form or the CIONIC prescription form provided. In either case, the prescription can be returned to rx@cionic.com or by fax to 510-426-7572

How many electrodes are included in the first year?

The life of the electrodes varies depending on usage, but we will provide replacements as the electrodes deteriorate throughout the first year under our subscription program.

Does the sleeve get hot?

The sleeve has been built to provide enhanced comfort and breathability—similar to that of a pair of leggings.

Will it interfere with Ampyra?

No, it should not interfere with Ampyra.

Will the sleeve fit my specific body dimensions?

Yes, the Neural Sleeve will come in a variety of sizes to fit different body shapes, and taking measurements is part of the ordering process.

How much space does the app take up on your mobile device?

Slightly over 70MB (requires iOS or Android)

Will the device interfere with hip replacement or femur rods?

There are no contraindications in using the device with unpowered orthopedic implants.

What material is the sleeve made out of?

The Sleeve is built with 2 layers of sports performance fabric (84% Nylon, 16% Lycra®) with integrated electronic components.

Paying For The Sleeve

How do I order the Cionic Neural Sleeve and how much does it cost?

We opened the early adopter Explorer Program in July of 2022, which means that individuals who take the assessment and are determined to be a fit for the product can pre-order directly on the website. The program costs $200/month for 12 months, which includes the Neural Sleeve, electrodes, CionicCare, and monthly progress assessments. Start here: https://cionic.com/assessment

Will I own the sleeve after 12 months and is there an ongoing cost?

After 12 months, the Neural Sleeve belongs to you. If you are part of the Founder’s or Explorer Program, you may choose to upgrade to the latest technology and continue on the program or to opt into à la carte electrodes and assessments.

Can I use my FSA/HSA account for the sleeve?

The Neural Sleeve is eligible for payment under FSA/HSA preferred spending accounts. Typically, plans allow both users and their families to apply funds. Plans do vary, so check with your individual provider for details.

Can I return it?

Our Step Together Guarantee means that if the sleeve isn't giving you the assistance you need, you can return the unit and cancel your remaining payments at any time.

Are we covered by insurance/Medicare/Medicaid?

Unfortunately, FES devices for mobility, including the Neural Sleeve, are considered experimental by insurance companies and reimbursement is considered on a case-by-case basis. CIONIC recognizes how important this is and is committed to supporting reimbursement efforts. Individuals can submit documentation to their insurance company to request reimbursement, and CIONIC will support these efforts with a Letter of Medical Necessity that can be shared with your medical provider to complete and submit. The Neural Sleeve is eligible for payment under FSA/HSA/HRA preferred spending accounts.

Other Frequently Asked Questions

Is the Neural Sleeve available outside of the United States?

Currently, we are cleared by the FDA to market and sell the Cionic Neural Sleeve in the United States. A valid prescription from a US-based doctor and US mailing address are required. We are evaluating potential collaborations to expand internationally in the future.

Is the Neural Sleeve available for pediatric use?

Currently, the Cionic Neural Sleeve is indicated for use with adults 22 and over. We will be conducting pediatric trials in the near future and will announce new trials and future availability directly in our newsletter.

I have more questions, can I speak with someone from CIONIC?

You can use this link to schedule a 30 min session with one of our mobility specialists who will be able to answer all your questions about the product.

 

1606 Stockton St. - Suite #1
San Francisco, CA, 94133
ph: +1 (415) 237-1715